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9961 Cincinnati-Dayton Road, West Chester OH 45069 (513) 942-3670 - Fax (513) 942-2846

 

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FAQ


Why would a person need home infusion therapy services?
AmeriMed provides infusion (intravenous) therapies in the home setting instead of being hospitalized. We also provide many specialty medications for long term, debilitating diseases.

What types of therapies or diseases can be provided for?
AmeriMed provides for a variety of patient medical needs for therapies and/or diseases, including:
• Infectious disease (antibiotics)
• Nutritional therapies (TPN, tube feedings)
• Hydration
• Nausea/vomiting (anti-emetics)
• Immune deficiencies (immune globulin)
• Multiple sclerosis
• Rheumatoid arthritis
• Cancer chemotherapy
• Pain Management Therapies


Are all supplies and equipment provided?
Yes, the pharmacy will provide everything necessary for your infusion therapy.


Will a nurse come to my home and give my medication?
A nurse will educate the patient or a family member how to self-administer. If required, a nurse can either come to your home or give you the option of coming into a clinic.

What education will I be provided if I choose to self-administer medication?

Hands on instruction by a nurse will be provided as well as written instructions. A nurse and pharmacist are always available 24 hours a day for additional help if needed.

Do you provide services for adults and children?
Yes, there are no age restrictions to receive our service.

How can I obtain your services?
We need your physician to contact us by phone or fax with a referral (order) for services. Our contact information is:

AmeriMed IV/Enteral Pharmacy
Phone: (800) 875-1100 or 513-942-3670
Fax: (513) 942-2846

Do you deliver or will I need to arrange to pick up my medication?
We provide delivery for your convenience at no extra charge.

How large is your service area?

AmeriMed services 150 miles radius of Cincinnati, Ohio.

Do I call you for follow-up deliveries?
We will attempt to call you as a reminder before you run out of your supply. Feel free to contact us anytime prior to our call.

How do I contact someone about my delivery?
A pharmacy team is assigned to coordinate your care. You will receive their phone number with your first delivery. Call them with delivery or supply needs, medication questions or other concerns you may have.

Do you provide services 24-hours-a-day?

A pharmacist and nurse are available 24-hours-a-day, seven-days-a-week for emergencies, new referrals or changes in therapy. Our routine business hours are Monday-Friday, 8:30am to 5pm. We ask that you call during those times for routine order needs.

Will you notify me of what my cost will be?
We will provide you with an estimate of what your portion of billed charges will be after we verify your insurance and eligibility.

Will you bill my insurance? What if I have more than one insurance provider?
We will coordinate payment and obtain necessary authorization from your insurance, including multiple insurances. We will notify you if services will not be covered.

If I change insurance do I need to notify you?
Yes. Call us immediately prior to getting your next delivery. We can provide for most private insurance plans, but can't guarantee payment from your insurance until we obtain prior authorization for services. If your insurance denies payment, you will be responsible for all charges.

How do I contact someone about my charges?
On your statement is included a name and contact number for you to call. If you have not received a statement, please call the AmeriMed reimbursement representative at (513) 576-0262.